I have been away for the last few days, refreshing those skills which enable me to facilitate my modules with confidence and enthusiasm. I am now more enthused and motivated to develop and promote the six standards of customer care.
Yes, that's the way I have had to speak. That is the language of the print-outs and Powerpoint Presentations.
Can you work out, from that morass of management-speak above, what I have actually been up to?